bdpok Privacy Policy

Introduction and Scope

bdpok is a trusted online gaming platform in Bangladesh. We are firmly committed to protecting the privacy of our users. This Privacy Policy ("Policy") explains how bdpok collects, processes, stores, and protects your personal information.

This Policy applies to all services, games, and features on bdpok's website bdpok.lat. Please read this Policy carefully before using our platform. By using our services, you are considered to have accepted the terms described in this Privacy Policy.

bdpok is an entertainment platform exclusively for users aged 21 and above. We do not knowingly collect any personal information from minors.

What Information We Collect

When you open an account and use our services on bdpok, we may collect the following types of personal information:

a. Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address
• Mobile number (for communication and verification)
• Residential address
• Identity document details (national ID or passport number — for KYC verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)

b. Automatically Collected Information

• IP address and device identifiers
• Browser type and version
• Operating system information
• Time of site access, session duration, and list of pages visited
• Information collected through cookies and similar tracking technologies

c. Transaction Information

• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus and promotion details
• Transaction date, time, and amount

How We Use Your Information

bdpok uses your personal information for the following lawful purposes:

Sharing Your Information with Third Parties

bdpok does not sell your personal information or disclose it to third parties without authorization. However, sharing information may be necessary in certain circumstances:

Service Provider Partners

We work with payment gateways, game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe), and technology service providers. All such partners are bound to adhere to our privacy standards.

Legal Obligations

Information may be disclosed to comply with court orders, government agency requests, or requirements under applicable law.

Fraud Prevention

Information may be shared with relevant authorities to detect and prevent financial fraud, money laundering, or other unlawful activities.

Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new entity. You will be notified before any such change takes place.

Cookies and Tracking Technologies

The bdpok website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language and settings.
• Analytics Cookies: Used to understand how the site is used so we can improve our services.
• Marketing Cookies: Used to show you relevant ads based on your preferences (subject to your consent).

Most cookies can be controlled or deleted through your browser settings. Please note that disabling cookies may cause some services to not function properly.

Data Security Measures

bdpok applies industry-standard technical and organizational security measures to protect your personal information.

While we strive to provide the highest level of security, no digital system is 100% secure. Keep your account password confidential and report any suspicious activity to us immediately.

Data Retention Period

bdpok retains your personal information only for as long as it is required for legal or business purposes.

• Active account data: retained for as long as the account remains active.
• Transaction records: retained for a minimum of 5 years in accordance with financial regulatory rules.
• KYC documents: retained for a specified period after account closure as required by applicable law.
• Support communications: retained for a reasonable period after the issue is resolved.
• Marketing data: removed from marketing lists as soon as you withdraw your consent.

Once the specified retention period ends, your personal information is securely deleted or anonymized.

Your Privacy Rights

As a bdpok user, you have important rights over your own information:

Right of Access

You may request a copy of your personal information held by bdpok. Submit this request to our support team.

Right to Rectification

If the information we hold about you is inaccurate or incomplete, you may request a correction. Update your information through account settings or directly via our support team.

Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

Right to Object to Processing

You have the right to object to marketing communications or automated decision-making.

Right to Data Portability

In certain circumstances you have the right to receive your information in a structured, machine-readable format.

To exercise these rights, email [email protected] or use the site's 24/7 live chat support. We will respond to your request within 30 business days.

Protection of Minors' Information

bdpok is a platform exclusively for users aged 21 and above. We do not collect or process personal information from minors.

Age is verified at the time of account registration. If we learn that information from a minor has been collected, we will immediately delete that information and close the associated account.

If you suspect that a minor is using our platform, please notify our support team immediately.

Changes to the Privacy Policy

bdpok may update this Privacy Policy from time to time. Changes may be needed due to changes in the scope of services, adoption of new technologies, or changes in the law.

For significant changes, we will notify you by email or through a prominent notice on the site. Continued use of our services after a change is considered acceptance of the updated Policy.

The date of any change will always be noted in the "Last Updated" section at the top of the page. We recommend that you review this Policy regularly.

International Data Transfers

bdpok uses international technology infrastructure, which means your information may be stored or processed on servers outside Bangladesh.

For any international data transfer, we ensure that applicable data protection rules are followed and that your information remains adequately protected. All our third-party partners are contractually bound to maintain adequate data protection standards.

Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our privacy team will properly review your request and provide the relevant information.

Ways to contact us:

• Email: [email protected]
• Live Chat: Available 24/7 within the site

For more details, visit our FAQ page or get more information about bdpok on our About Us page.